TABLE OF CONTENTS
Problem:
User is unable to load new edition into v1.4 e-NP Reader even though the folder name 'Publications' is correct and the PDF file is in order.
Background:
UKHO have detected an increase of amount with e-NP Reader v1.4 users facing issues with loading of the new editions PDF into the e-Reader.
If there is a ‘Publications’ folder, e-Reader v1.4 will first search for e-NPs pdf file within the same directory as the ‘Publications’ folder then move on to Publications folder if there is no pdf files available. This system flow works the same regardless the user select the Publications folder or one level above it.
Solution:
Affected Systems
- e-NP Reader (only v1.4)
Update
N.A.
If problem still persists, please send an email to support@voyagerww.com with relevant screenshots and information for us to assist you.