Voyager Worldwide Customer Operations

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User missed out steps to go about to fully un-install the...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User is trying to install their e-NP reader but faced wit...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User is unable to open their e-NP Reader software after d...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: When user is trying to generate a certificate in their e-...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: When user is trying to load a response file into their e-...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: After sending the request file to UKHO server to process,...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User is unable to load new edition into v1.4 e-NP Reader ...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User is unable to update their e-NP Reader via web method...

TABLE OF CONTENTS Problem: Background:  Solution:  Affected Systems: Update Problem: User is facing an error which states Update package faile...