Voyager Worldwide Customer Operations

TABLE OF CONTENTS

• Problem:
• Background: 
• Solution: 
• Affected Systems:
• Update

Problem:

User is facing an error which states Update package failed for licence

Background: 

This occurs usually when there was a change in login details recently that was not used to reactivate all e-NP readers onboard. This causes the e-NP reader to be unable to capture the new change in login details and therefore unable to update further.

Solution: 

1) Go to Activation -> Next -> Media -> Next -> Input e-NP User Login and Password -> Next -> Browse to a designated directory to save the activation request file -> Save -> Follow the instruction to send the request file via email -> Finish

*you will be prompted that your permits and data will be deleted, please proceed as the permit and data will be recovered upon successful activation*

2) After you have received the response file, Go to Tools -> Activation -> Apply -> Browse to locate the response file -> Load -> Finish

You should utilize the last received login details (username & password) during the re-activation process. If you have lost the login details or forgotten it, please send an email to customerservices@voyagerww.com to request for the latest.

Affected Systems:

- e-NP Reader (all versions)

Update

N.A.

If problem still persists, please send an email to support@voyagerww.com with relevant screenshots and information for us to assist you.