TABLE OF CONTENTS
Problem:
When user is trying to generate a certificate in their e-NP reader, the error Failed to Generate Certificate occurs.
Background:
It could be due to user did not reactivate using the latest login details due to recent change.
Solution:
1) Ensure the e-NP software is closed
2) Navigate to the e-NP DVD> Double click the ‘Remove e-NP Reader Files’ icon
3) A window will open with the message ‘Files deleted successfully’ and ‘Press any key to continue’
4) Open the e-Reader and you will need to follow the activation process again installing your original user name and password
Affected Systems:
- e-NP Reader (all versions)
Update
N.A.
If problem still persists, please send an email to support@voyagerww.com with relevant screenshots and information for us to assist you.